Our average response time in Markham is 15 to 25 minutes, depending on your exact location and traffic conditions. We keep tow trucks strategically positioned across the city — near Highway 404, Highway 7, and throughout key neighbourhoods like Unionville, Thornhill, and Milliken Mills — so we can reach you quickly no matter where you are. Whether you're stuck on Steeles Avenue during rush hour or need help late at night on McCowan Road, we dispatch the nearest available truck the moment you call.

Yes. Under Ontario's Towing and Storage Safety and Enforcement Act (TSSEA), you have the legal right to choose which tow company tows your vehicle and where it is taken — unless police direct a specific tow for public safety reasons. Even if an unsolicited tow truck arrives at the scene first, you are under no obligation to use them. Do not feel pressured into signing anything. Call Alpha Towing at (416) 518-5960, and we'll dispatch a truck to your location in Markham right away.

In most cases, yes. Ontario uses a "direct compensation" insurance system, which means your own auto insurance typically covers towing costs after an accident — regardless of who was at fault. Towing is usually included as a reasonable expense under your collision coverage. Some policies also include a separate roadside assistance add-on that covers towing, battery boosts, and lockouts. We recommend checking your policy details or calling your insurer before you need a tow. Alpha Towing works with all major insurance providers and can assist with direct billing to simplify the process.

Yes, we provide specialized EV towing in Markham using flatbed tow trucks. Flatbed towing is the only recommended method for electric and hybrid vehicles. Towing an EV with its drive wheels on the ground can cause the electric motor to spin through regenerative braking, which can severely damage the drivetrain and battery system. Our flatbed trucks keep all four wheels completely off the ground, ensuring your Tesla, Hyundai IONIQ, Nissan Leaf, or any other EV is transported safely. With Markham being one of Canada's leading tech hubs, we see a growing number of electric vehicles and are fully equipped to handle them.

Ontario's Towing and Storage Safety and Enforcement Act (TSSEA), in effect since January 2024, gives drivers several key protections. You have the right to choose your own tow company and destination. The tow operator must show you a maximum rate schedule and obtain your signed consent on a "Consent to Tow" form before moving your vehicle. You must receive an itemized invoice before paying, and the company must accept multiple payment methods including credit, debit, and contactless options. Every tow truck must display its operator name and TSSEA certificate number. If any of these rights are violated, you can file a complaint with the Ontario Ministry of Transportation. Alpha Towing is fully TSSEA-certified and compliant with all provincial regulations.

First, safely move your vehicle to the shoulder if possible and turn on your hazard lights. Stay inside your car with your seatbelt on, especially on high-speed highways like the 404 or 407. Call Alpha Towing at (416) 518-5960 for immediate dispatch. Do not accept a tow from any truck that arrives without being called — under Ontario law, you have the right to choose your own towing company. Be aware that parts of the 400-series highways fall under Ontario's Restricted Tow Zone pilot, where police may dispatch a specific operator for safety, but you still have the right to transparent pricing and an itemized invoice.

To protect yourself, always verify that the tow truck displays a company name and TSSEA certificate number on the vehicle. Ask to see the driver's provincial certificate. Never sign a blank Consent to Tow form — all fields should be filled in before you sign. Request the maximum rate schedule before agreeing to any service, and make sure you receive an itemized invoice before making payment. Be especially cautious of "chaser" tow trucks that arrive at accident scenes without being called — under Ontario law, you have no obligation to use them. Choosing a reputable, TSSEA-certified company like Alpha Towing ensures you're protected from start to finish.

Yes, we do. Many condos, office towers, and commercial buildings in Markham have underground parking garages with low-clearance ceilings that standard tow trucks cannot access. We operate specialized low-clearance tow trucks designed to safely navigate tight ramps, low overheads, and narrow parking garage layouts. Whether your vehicle is stuck, won't start, or needs to be relocated from an underground lot anywhere in Markham, our trained drivers can handle the job without damaging your vehicle or the structure.

Yes, we offer both local and long-distance towing from Markham. Whether you need your vehicle transported to Toronto, Scarborough, Richmond Hill, Oshawa, or anywhere else in Ontario, we can arrange safe and affordable long-distance towing. For longer trips, we use flatbed trucks to prevent any wear and tear on your vehicle during transport. Contact us for a free long-distance towing quote — we provide transparent pricing based on distance with no hidden surcharges.